Best Western Gateway Adirondack Inn

175 N Genesee St, Utica, NY 13502 US near Exit 31 (233) on I-90 (~1.0mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Utica Children's Museum
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Select Your Room:
10/17/2021 - 10/18/2021
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Gateway Adirondack Inn

Below are the verified reviews from guests that we have booked recently:
"No upkeep at all."
Overall Score1.0/ 5
We booked without any expectations being a two star hotel, however, everything in the room was dusty, there were several spiders that we had to kill and what looked like toenails from previous guests on the carpets along the walls. Does the cleaning staff not vacuum? Disgusting.
(Individual traveler, booked 1 room), from US flag
28-Jul-2020 Verified Review, stayed from Fri Jul 24 to Sun Jul 26 2020 at a $88.99 average nightly rate.
"I would stay here again."
Overall Score4.0/ 5
Nice comfortable room, clean, good amenities. he price seemed fair. I did hear some loud music from one of the rooms a bit late but that was a minor disturbance and nothing I had to call the desk about. I would not hesitate to book here again.
(Individual traveler, booked 1 room), from US flag
28-Oct-2019 Verified Review, stayed from Sat Oct 26 to Sun Oct 27 2019 at a $108.89 average nightly rate.
"Maintenance and telephone issues"
Overall Score3.0/ 5
In room 203 had to play with the reset button on the power cord to get the A/C working. No paying customer should not have to do that! I wanted to place a long distance telephone call and neither button 9 or 8 would get me an outside line other than a busy signal. In talking to the front desk, was advised that I didn't have access to an outside line. Are you serious?? This is 2014! I had to make the call on my cell phone which will cost me roaming charges. I would stay elsewhere if coming to Utica again.
(Individual traveler, booked 1 room), from US flag
05-Aug-2014 Verified Review, stayed from Sat Aug 02 to Sun Aug 03 2014 at a $112.50 average nightly rate.
"Nice Stay"
Overall Score3.0/ 5
WE STAYED AT BEST WESTERN WHICH WAS ABOUT 40 MINUTES AWAY FROM COOPERSTOWN WHICH WAS THE PURPOSE OF THE TRIP. THE HOTEL IS JUST THAT A PLACE TO SLEEP WITH A FREE BREAKFAST IN THE MORNING. ALTHOUGH THERE ARE PLENTY OF FAST FOOD PLACES SURROUNDING THE HOTEL. THE STAFF WERE ACCOMMODATING AND PLEASANT. THE ROOM HAD SENSOR LIGHTS THAT GO ON WHEN YOU OPEN DOOR AND FOR SOME REASON ABOUT 1 AM TURNED ON AUTOMATICALLY. THIS WAS NOT PLEASANT BUT WAS RESOLVED BY TURNING THEM. THE BATHROOM WAS VERY SMALL AND GROUT NEEDED CLEANING. THIS WAS BROUGHT TO THE FRONT DESKS ATTENTION UPON DEPARTURE. EASY IN AND OUT OF HOTEL AS WE WERE ON THE FIRST FLOOR. ENCLOSED HALLWAY FROM ROOM TO RECEPTION, BREAKFAST AREA WAS GREAT BECAUSE IT POURED ONE MORNING. TURNING STONE CASINO WAS JUST 20 MINUTES AWAY FOR THOSE WHO LIKE BINGO, THAT WAS A LOT OF FUN WITH MANY DIFFERENT GAMES TO PLAY AND DIFFERENT LEVELS OF WINNING. I GO TO COOPERSTOWN EVERY YEAR AND HAVE BEEN IN DIFFERENT HOTELS FOR THE PAST FIVE YEARS AND WOULD HAVE NO PROBLEM RETURNING TO BEST WESTERN IN THE FUTURE. ERIE CANAL SIGHTSEEING TOUR IS A MUST ONLY ONE EXIT AWAY AND WORTH THE EXPERIENCE OF TRAVELING THROUGH THE AREA.
(Individual traveler, booked 1 room), from US flag
30-Jul-2014 Verified Review, stayed from Sat Jul 26 to Tue Jul 29 2014 at a $139.50 average nightly rate.

Summary of Verified Reviews

75
Fair

Summary of 193 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 75/100 based on reviews from all travelers.

"Fair Hotel. Easily accessible by car."

Service

85/100
49 reviews

"Efficient, friendly service with a nice reception."

Location

83/100
20 reviews

"Great location."

Comfort

73/100
26 reviews

"Comfortable, quiet rooms with great beds."

Breakfast

64/100
21 reviews

"Breakfast is average."

Cleanliness

56/100
36 reviews

"Room cleanliness is acceptable." Hotel facilities could use a good clean.

Room

54/100
69 reviews

"Bathrooms not great but beds are good, and room acceptably clean." Old, poorly maintained rooms with subpar TV's and minibars.

Value

48/100
11 reviews

"Value for money could be better."

Amenities

22/100
11 reviews

"Hotel buildings could use some improvement."

Vibe

21/100
9 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 67/100 based on reviews from families.

"Great location. Great reception."

Service

88/100
5 reviews

"Fantastic service."

Location

85/100
7 reviews

"Great location."

Cleanliness

56/100
6 reviews

"Quite clean."

Room

49/100
10 reviews

"Room needs to be improved."

Rated 69/100 based on reviews from couples.

"Very comfortable. Fantastic service."

Room

47/100
8 reviews

"Room needs to be improved."

Rated 69/100 based on reviews from all travelers.

"Fair Hotel. Easily accessible by car."

Service

85/100
48 reviews

"Efficient, friendly service with a nice reception."

Location

83/100
20 reviews

"Great location."

Comfort

74/100
25 reviews

"Comfortable, quiet rooms with great beds."

Breakfast

63/100
20 reviews

"Breakfast is average."

Cleanliness

56/100
36 reviews

"Room cleanliness is acceptable." Hotel facilities could use a good clean.

Room

54/100
68 reviews

"Bathrooms not great but beds are good, and room acceptably clean." Old, poorly maintained rooms with subpar TV's and minibars.

Value

48/100
11 reviews

"Value for money could be better."

Amenities

22/100
11 reviews

"Hotel buildings could use some improvement."

Vibe

21/100
9 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 67/100 based on reviews from families.

"Great location. Great reception."

Service

88/100
5 reviews

"Fantastic service."

Location

85/100
7 reviews

"Great location."

Cleanliness

56/100
6 reviews

"Quite clean."

Room

49/100
10 reviews

"Room needs to be improved."

Rated 67/100 based on reviews from couples.

"Very comfortable. Fantastic service."

Room

47/100
8 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

The Best Western is located 3 minutes off the interstate at Exit 31 (Utica).We have built a reputation for friendly service, attention to detail and exceptional value in lodging for both the business and pleasure traveler. Our Inn has beautifully decorated guest rooms offering 100% non smoking accomodations, also ADA accessibility. Each room has 2 double beds or a king size bed, remote controlled color TV, and individual climate control. Electronic door locks, hair dryers, coffee pots, iron & ironing boards in every room complete the luxurious amenities available. Our Gift Shop offers snacks, beverages, and sundries 24 hours a day. Our fine tradition of hospitality continues each morning with a deluxe complimentary continental breakfast buffet. We also have a limited Fitness Center and an in-house laundry facility. Conveniently located, full service restaurants within walking. A short drive to local industry, 4 major colleges, recreational activities, and shopping malls.

Amenities / Features


  • Check In: 3:00 pm
  • Check Out: 11:00 am
  • Air conditioning
  • Alarm clock
  • Bus parking
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV room

Airport & Shuttle Information

John Hancock Int'l in Syracuse 40 miles away

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

We have a free hot continental breakfast consisting of eggs, sausage, waffles, assorted breads and pastries, fresh fruit, assorted hot and cold cereals, and yogurt. We also have coffee, juice, and milk available for beverages.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$20 per day up to $100 maximum.Limited to dogs only at 80lbs or less.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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